Complaints
At Adrian & Associates we are committed to providing you with excellent customer service and quality products. If you believe that we have not delivered in a particular area we would like to hear your comments.
Contact Method Description
ONLINE
Complete the Feedback Form below
PHONE
07 949 8321
EMAIL
office@adrianandassociates.co.nz
MAIL
Mail your complaint to the following address:
Adrian & Associates
PO Box 9529,
Hamilton 3240
When we receive a complaint, we will handle your complaint in an open and transparent manner and will endeavour to resolve your complaint fairly and within 20 days. If we have not resolved your complaint within 20 days we will provide you with a written update as to the reason for the delay, what action is underway to resolve your complaint and advise you of the anticipated timeframe for a response.
In handling your complaint, there are a number of remedies available to us, including but not limited to:-
An apology or explanation;
Liaison with insurers and/or premium funders to find a mutually agreeable outcome to your complaint;
Claims advocacy including support to address your complaint via the Insurer internal dispute resolution process.
Feedback
Your feedback is important to us, whether it is praise for something we’ve done right, or criticism for something we could have done better. If you have any feedback or complaints please feel free to make comment in the fields below and someone will get in touch with you to discuss.